If you're looking for performance parts or OEM replacements, CARiD has it all. After waiting 2 months for my backordered items, I received $500 of useless covers. I paid 30 dollars!! They never do. Watch out or theyll scam you. Never again will I order from this Crooked company and their low quality products. The package still has not been picked up. Ordered a Swing Case for my truck bed. BAD CUSTOMER SERVICE!!!!!! I HAVE BEEN LIED AND ROBBED FROM ALL UPS/CARID/HIGHWAY PRODUCTS. Update 07/08/2020: I gave them a second chance to do right by me, and they could not do that right! A few individuals even mentioned having to callCarid.com only to find out that their items will be delayed once again. And dropped the case. Ha! These guys suck. Clear mistake. Please heed my warnings steer clear . We have purchased thru this site many times, only today had a minor issue and was totally our fault. I bought a set of wheels ($1700+). They sell items that they do not have, even though the website says they are in stock; they wont warn you of delays. Horrible customer service. PLEASE be aware of their return policy and their rude customer service CHAT agents. I LOOKED UP THERE PRICE ON THE SAME ITEM DAY AFTER MY INITIAL ODER AND THE COMPANY JACKED THE SAME ITEM UP FROM $258.85 TO $341.36 A $82.51 DIFFERENCE. I YOU ARE A BUSINESS DO NOT GET PARTS FROM THESE PEOPLE . everything about this whole experience was and still is a nightmare. I got everything taken care of, but was being charged 15 dollars to return item. Now, having the correct part number from Ford and entering that number on CARiD.com I was able to locate the true part (not using their filtering method). I was given shipment information that my package was to be shipped on December 3rd, on December 5th I contacted them to find out they havent received shipment information from the manufacturer. I ordered a set of wheels for my car. Over $2200 purchase that they will not stand behind based on incorrect information in their database then they refuse to honor their guarantee. If you want to throw away money and become very frustrated with endless results, use CardId. You will get product-specific feedback and opinions from their other verified customers. It felt like a bait and switch. Lost 4 working days in getting my vehicle repaired. Well that was a delay, at least it was being shipped. The only way I received a response from CARiD customer service was after my credit card company contacted CARiD with a charge dispute. Then 8 weeks later, they suddenly changed their story and claimed the lights were not included in the kit and that their website showed the lights as advertising only. Consumers deserve more protection than this. Worst customer service ever. -For example, they requested photos of the parts, the cars VIN, and a letter from the mechanic who said the parts were unusable. *Add. They are rude, and don't care what happens to your order. I was told to expect pickup in 3 to 4 business days. Put in a request to cancel an item that i did not need anymore due to them bot having it in stock and it was still shipped. 100.0. CardID is unquestionably legitimate. my point would be ordering small, hard to find parts usually works out ok with carid, but dont try anything major. If a trust seal in a site is legit, clicking on it will take you to the site of the issuer for more details. None of them were helpful. That was fine. I bought a $100 one for a birthday a few years back. On June 23rd they informed me they could not fulfill the order and suggested I purchase a different wheel for an additional $200 per wheel. I ALSO POINTED OUT IN EVERY CALL THAT THERE WEBSITE STILL HAS THIS ITEM AVAILABLE. REFUND COMPLETE Dear Jeff, Your refund for order #36155327 has been processed, and should appear on your sta. The front ones fit but the back ones did not. Called numerous times, hours on hold just to talk to someone, then forwarded to another, more hours on hold. Save yourself time and money and use a legitimate company. Customer support fought back for hours asking for photos of the part I received and assured me they were correct! I did not receive even a partial refund. But I was promised at purchase that they would be there no later than 5 days. Then its a fight to get it returned..Nvere but from these cheap China sources. CARIAD is a 100% subsidiary of Volkswagen Group. It makes spending the few extra dollars at a big box retailer worth it like the Amazons and Walmarts of the world. pick something themselves that fit. there are 3 bad sensors worth $120.00, or they never installed them? From what I see, you placed the order on 12/13 and the item you ordered is a made-to-order part. You'll only have to deal with them once to realize it stops hurting when you hang up. Do yourself a favor buy from reputable company. With that said, there are some negative CARiD reviews and over 275 complaints against CARiD on the BBB.org (Better Business Bureau). I contacted the company immediately and now August 24th 2021 and three people later they are not willing to accept or fix the mistake they made. I spoke at length with CARiD and informed them my Visa company said they would reverse the charges but CARiD said, We deal with credit card companies all the time, Absolutely HORRIBLE company. support@carid.com Is CarID Legit? DO NOT TRUST THIS COMPANY!!! Two weeks later I called and spent an hour and a half on hold to be told the billing department apologized and that I would have my money back the next day. CARids offer of a $5 gift certificate is a joke. Said they send never showed up. I was late ONLY due to their shipping delay! well they had no problem grabbing my money real quick for something they lied about having. Monday I get an email saying they are no longer accepting my return!?!? Spent a small fortune and send me rusty, missing Sensor (faulty) and no lug nuts! Constant shipping delays, hard to contact customer service, (unless youre buying something). Did a Chat with their customer service rep, Ben Richards who took it upon himself to speak to management and work out an arrangement to get us the right shank. Date of experience: December 20, 2022. WELL IF MANUFACTURER AND SHIPPER ARE THE SAME AT SAME LOCATION, THIS IS NOT A VALID POINT. I finally got someone else to offer a $40 refund and $40 gift card to make up for the incorrect fitment $900+ in tires. Unless you throw away $2200 on great but incorrect parts. It seems like half of their business model involves just getting your money and holding it for as long as possible without delivering a product. Stay away from this company. They said vendor no longer includes motor. I asked what the ETA was and they could not give me an answer, only youll get a tracking number when they ship, ok. the usual bait and switch. carid is such liars. VARIANT CONFIRMED THAT THE WHEELS WERE IMPROPERLY MANUFACTURED. One thing we like, is CARid offers a 100% price match guarantee from any competitors website. Realtruck.com legit? Literally the worst customer service. horrible experience. Terrible customer service and awful refund policy. Today is 1/28/21 and it is still in transit somewhere, but it finally made it back to the USA. Say away and buy from another company. Website www.carid.com. Positive reviews are most likely fake. STAY AWAY from CarID. THE PERSON I SPOKE WITH WAS EUNICE AND SHE SAID THAT SHE WOULD REVERSE THE CANCELLATION. Tries to charge more fees after original order. Worst customer service experience I have ever had. DO NOT BUY. Started explaining my issue and SHE ended chat. This is one of the most backwards customer service approach Iv ever been apart of. The amount of hassle and lies by the CARiD customer service reps are not worth the time and energy of the $40 charge for the parts ordered. Originally, I purchased a strut kit for my wifes Cadillac Escalade. 12/17 Company is admitting its their error, see photos! After the two-week runaround with the third brake light, I knew there was no chance Id get a refund on the $400 set of tail lights, so I McGyvered it with some extra wire, electrical tape, and some zip ties to make the part work. CarId review: don't buy anything from carid. I bought a car product from them and after my master mechanic (certified) tried to install it, it did not work. *Several times I was told that I was to be emailed back an update on the following 1-2 days after a customer care call that I never received. Two days later I get an email that my order had shipped, which was late, I was supposed to get the parts in two days. This company is DISHONEST! Horrible business practices. had to get hold of credit card to get money back. Ended up losing over 2 grand on a job and a loyal customer. Received lights fairly quick, grills took about a month and a half. The Customer Service is a joke! Lost 4 working days in getting my vehicle repaired. Overall a bad experience with them. If I could give them zero stars I would. I have a 01 F150 and the wheels didnt come in a 5 lug config. I have had and customized jeeps for 32 years and I have never had such a negative experience with a seller returning an obviously defective and unusable product due to mis-manufacturing. I just want to quickly receive a full refund and be done with them. I would have been screwed if I needed brakes immediately! Also please note the parts delivered by CARiD.com had the correct stamped part number and sticker. ***TIP*** for consumers: Press extension 82 when you call the 1800 number. I CALL BACK TODAY WITH CUSTOMER SERVICE AND SPOKE TO THIS LADY NAMED SAM AND EXPLAINED THE SITUATION AND SAID SHE WOULD PUT THE ORDER BACK IN AT THE SAME PRICE OF MY ORIGINAL ORDER. I guess that my issue is no big deal to them. Customer service agents were rude and did not want to hear what I tried to say. Right. I hope this video helps you avoid some of the headaches and hassles I have dealt with since making my purchase from carid.com **FIND ME ON INSTAGRAM -- @andr. I spoke with a man named Arturo. They charge you shipping even when you spend over 200 dollars. I tried one more time and got Noelle. No exchange, no refund. My receipt shows correct address. Just had a run around with carid. Words cannot adequately convey how frustrated I am with these clowns and I urge anyone considering a purchase from CARiD to STAY AWAY! Nothing. they gave the runaround and have made me go to different tire shops and waste my time and gas $295.00 tire shops are an hour from my house they are trying to have them covered under warranty which means, Ill get the right parts, but continue to pay for gas and time getting them put on, and payout of pocket for installation, and hopefully they dont mess up my custom wheels and rims in the process. different P/N on shipping documents. I paid $120.00 for shipping! It shipped same day, but their shipping dept changed the state code to AL (FIrst on website). 3.8 out of 5 stars 349. I Dropped The Package Off At UPS Aug. 11, 2020 9:00am CARiD farms out their customer service to India and the representatives either cannot understand the problem or they refuse to help. CARiD sucks! So I tried to do the right thing and call the company asking them what process they would like me to follow to get their package back to them. 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